Easy Shipping and Return

All orders will be shipped via reputable, professional courier service fully insured during transit. 




Please note that the arrival times listed on the our website are only estimates as close as we believe possible, interruptions that are out of our control may occur.

If for any reason you are not completely satisfied with your jewelry purchase from Atlantis Diamonds, simply mail it back to us within 30 days of the date of purchase in its unaltered, original condition, with the original paperwork and receipt, Atlantis Diamonds will fully refund your money. We will send you a fully insured, free shipping label via email within 3 business days of your return request.

Shipping

How long does it take to ship my order?

Orders can take anywhere from a minimum of 1 week up to 6 weeks depending on the item. We will send you an approximate arrival date after the order is placed.

How Much is Shipping?

Shipping is free and included in your purchase.

Is signature required on shipping?

All orders require a signature.  Please note  we do not ship to PO boxes, APO or FPO addresses

Where do we ship to?

We ship anywhere in Canada.

Returns and Appraisals

How will I be refunded ?

Refunds are processed the same way you initially paid for your order. For card payments, your refund will be credited into the same account your payment originated from.

Please Note: One complimentary return is allowed per customer, per year.

When will I receive my refund?

Refunds will be issued within 10 business days of receiving and processing the physical returned item.

Appraisals

Does Atlantis Diamonds provide an appraisal?

Yes, we provide an authentic appraisal from an accredited appraiser for insurance purposes and replacement value. All diamonds over $1500 come with a certified GIA HRD IGI OR AG. These certificates are the highest in the industry, guaranteed.